cX AgentOS | Active AI Agent Management | congruentX
cX AgentOS
✓ Includes full Consumption Management

Active AI Agents That Have to Earn Their Keep.

Everyone else is contracted to build. cX is contracted to make it work.
Build

Mission-critical Agents tied to a defined Outcome.

Manage

Govern, monitor, secure, and continuously improve every Agent.

Optimize

Manage consumption against the value each Agent creates.

Deploying an Agent is easy. Knowing whether it's worth what you're spending is the hard part.

Every Agent has a job. Every job has an expected outcome. Our fees are tied to whether it works.
Try it live — pick your industry in the AgentOS Studio →
Both Sides Of The Equation

AgentOS manages both sides of the equation.

What The Agent Consumes
TokensComputeCapacityLicensesOperational Cost
Consumption ↔ Value
What The Agent Produces
Time SavedRevenueConversionEfficiencyAdoptionCustomer Outcomes
cX Consumption Management

Know what every Agent costs. Know what every Agent delivers.

cX Consumption Management gives you continuous visibility into the economics of your Agent fleet.

Consumption

How much is this Agent using?

Cost

What does it actually cost to operate?

Performance

Is it meeting its agreed performance gates?

Value

Is the Outcome worth the consumption?

If the value changes, the Agent changes.

Refine→ Retrain→ Replace→ Retire

We don't keep Agents running because they're already deployed. We keep them running because they're delivering value.

Agent Consumption Scoreboard

Illustrative example data — shown for concept only
AgentConsumptionCostPerformanceOutcome ValueAction
Dialogue Copilot↓ 12%On Target97%HighScale
Deal Health↑ 18%Above Target92%HighOptimize
Research Agent↑ 31%Above Target71%LowRetrain
One Fleet. One Scoreboard. No AI spend hiding in the background.
From Experiment To Workforce

Stop running AI experiments. Put AI to work.

AI doesn't create business value because someone built a Copilot, Agent or proof of concept. It creates value when it becomes part of how work actually gets done.

AgentOS moves AI from experimentation into production by treating every Agent like a managed member of your workforce.

It has a defined job.
It has access to the right information.
It has performance expectations.
Its cost and value are monitored.
Its performance is continuously improved.
And if it stops creating value? Refine it. Retrain it. Replace it.
Two Ways AI Shows Up For Work

Agents keep work moving. Cowork Workpacks help people lead it.

AgentOS manages both autonomous work and human-led AI workflows. Neither is a smaller version of the other — they're built for different kinds of decisions.

Agents are built to act. When a job is well-defined and the risk of acting autonomously is acceptable, an Agent senses a signal, scores it, and takes the next step — no one has to ask it to run. Cowork Workpacks are built for judgment calls. When a decision needs a person's context, accountability, or relationship, the Agent still does the sensing and scoring, but it hands the work to a person as a complete, ready-to-use package instead of taking the action itself.

Active AI Agents

Agents continuously sense, score, recommend and act across your business processes.

Research accountsPrioritize opportunitiesQualify leads Prepare meetingsIdentify deal riskPrevent churn Support customersAccelerate proposalsDrive expansion

Cowork Workpacks

Cowork Workpacks turn signals from your business into complete work products that help your people make better decisions.

BriefingsAnalysesPresentations Decision registersFollow-up draftsRecommended actions

In practice, the same signal often feeds both. A churn risk score can trigger an Agent to update the account record and notify the owner automatically, while also generating a Cowork Workpack — a briefing with the account history, risk drivers and a recommended save play — so the account manager walks into the save conversation already prepared. The Agent keeps the system current. The Workpack keeps the person in control of the moment that matters.

Agents do the work. Cowork Workpacks help your people lead it.
The Fleet
40+
Microsoft first-party Agents, Copilot Studio capabilities and purpose-built cX Agents across the revenue lifecycle — one standard: measurable value.
Industry-Specific Agent Blueprints
Different industries create value differently. Click an industry to see how the Agent fleet gets adapted to it.

Industry

Illustrative examples of how the Agent categories above get tuned per industry — final blueprint is scoped to your business.
Try It Yourself

The cX AgentOS Studio.

Pick your industry, business model, funnel stage, friction point and role — and see exactly which Agents cX would deploy for that scenario.

Launch AgentOS Studio →
IndustryBusiness ModelFunnel StageFriction PointRole
cX AgentOS Studio — live preview
Not Every Agent Carries The Same Weight

Mission-critical or standard.

AgentOS classifies Agents according to the value at stake and complexity of the job.

Mission-Critical

Mission-Critical Agents

Designed for high-value, revenue-bearing or risk-bearing work where Agent performance has a direct connection to an important business outcome.

Standard

Standard Agents

Designed to improve productivity, intelligence, adoption and operational performance across everyday workflows.

Priced by Agent — not by seat.
Deployment Isn't The Finish Line

The AgentOS Control Tower.

Every Agent. Managed. Measured. Improved. Click a function to see how we keep your fleet accountable.

Agent Fleet Monitor Govern Measure Optimize Manage Consumption Replace
01 · Monitor

Monitor

Track usage, performance, accuracy and business impact.

Priced By Agent. Earned By Outcome.

Tokenomics.

More AI consumption isn't the goal. More business value is. Click a pillar to see how AgentOS keeps the economics honest.

Monitor costs. Maximize ROI. Optimize or replace underperforming agents.

Value CreatedTarget: above consumption
Agent ConsumptionMonitored continuously

If the economics stop making sense, we don't let the Agent keep consuming — we optimize it, redesign it, or replace it. Value per Agent, not AI for AI's sake.

No Gate. No Fee.

50% at risk.

50%
of annual cX fee at risk

Half of the annual cX fee sits at risk and is earned only when agreed telemetry confirms performance.

Not a presentation.
Not an anecdote.
Not "the Agent went live."
Production data. Agreed thresholds. Verified performance.

If an Agent misses the agreed value, cX works to refine, retrain or replace it. That's what accountability for AI looks like.

What You Contract

Managed Agents

Always live. Continuously optimized. Performance and business outcomes are reviewed every quarter as part of the Quarterly Sprint Review.

The Terms

36-Month Agreement

Reviewed every 6 months. If an Agent stops delivering value, refine, retrain or replace is always included by agreement — no separate change order.

The Swap — Worked Example

10 Agents Under Management

Monitor performance
Improve continuously
Replace underperforming agents
Maintain business outcomes
Built For Continuous Improvement

Always live. Continuously optimized.

AgentOS doesn't disappear after deployment. Agents are instrumented, supervised and continuously updated after go-live. Performance and business outcomes are reviewed on an ongoing cadence so your Agent fleet can evolve with your people, processes, data and business priorities.

Instrument
→
Supervise
→
Update
→
Review
→
Evolve
One System. One Scoreboard.

AI that connects to the entire revenue system.

AgentOS works alongside the other cX operating systems. Step through the model, or press play to watch it flow.

1
Foundation

cX CoreOS

Creates the modern CRM and data foundation.

2
Activation

cX AgentOS You are here

Activates and manages the digital workforce.

3
Measurement

cX RevOS

Identifies where revenue performance needs to improve next.

4
Proof

cX OutcomesOS

Verifies the result through production telemetry.

Don't Buy Another AI Pilot

Put an Agent to work.

Start with one important job. Define the value. Put the Agent into production. Measure it. Improve it. Then scale what works.

Human-led. AI-accelerated. Outcomes guaranteed.
Scope Your First Agent →
One job. One outcome. One accountable partner.